shipping and payment conditions
A. Shipping Costs and Information:
Dry goods can be delivered within the European Economic Area (including Iceland, Liechtenstein, Norway), to Great Britain, Bosnia and Herzegovina, and to Serbia.
Frozen goods can only be delivered within Germany.
I. Shipping Costs within Germany
For shipping within Germany, we charge the following shipping costs:
1.) Orders with dry goods only:
・Free shipping for a gross order value of €100.00 or more and a total order weight of less than 30.50 kg
・€6.10 (incl. VAT) per order for a gross order value of less than €100.00 or a total order weight of more than 30.50 kg
・Express shipping within Germany costs €9.90.
※ Vouchers or free shipping for purchases over €100 are not applicable.
2.) Orders with frozen products
For orders with frozen products, we charge a flat shipping surcharge of €16.90 (incl. VAT) per order.
Frozen products are delivered in Styrofoam boxes or Coolmailer insulated packaging. To ensure quality, we include dry ice or gel cold packs with the products in the box. After opening the box, please immediately place the frozen products in the freezer or refrigerator.
If your order contains a frozen product, the following shipping costs apply:
・€12.90 (incl. VAT) for a gross order value of €60.00 or more and a total order weight of less than 31.5 kg
・€16.90 (incl. VAT) per order for a gross order value of less than €60.00 or a total order weight of more than 31.5 kg
Orders containing frozen products are shipped on Tuesdays and Wednesdays.
II. Shipping Costs outside Germany
Outside Germany, we only offer delivery of dry products. Frozen products cannot be delivered.
The following shipping costs (flat rate per order, incl. VAT) are charged:
1.) Zone 1
・Belgium, Netherlands, Luxembourg, Austria = €11.90
2.) Zone 2
・Denmark, Liechtenstein = €13.50
3.) Zone 3
・France, Great Britain, Monaco = €15.50
4.) Zone 4
・Poland, Italy = €18.00
III. Customs Information
For deliveries to countries outside the European Union, additional costs may apply in individual cases, which are beyond our control and must be borne by you. These include, for example, costs for money transfer by credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import VAT at http://auskunft.ezt-online.de/ezto/Welcome.do.
Shipping costs for returned packages will not be refunded.
IV. Delivery Information
Delivery Times
Unless otherwise stated on the respective product detail page, the delivery time is:
- within Germany for orders with dry goods only: 3-7 days
- for shipping to all other delivery countries: 5-10 days
-Express shipping allows delivery within Germany in 1 day (maximum 2 days).
No shipping is carried out on Saturdays, Sundays, and public holidays.
Information on Calculating the Delivery Date
The period for delivery begins, for payment in advance, on the day after the payment order is issued to the transferring credit institution, or for other payment methods, on the day after the contract is concluded, and ends with the expiry of the last day of the period.
If the last day of the period falls on a Sunday or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
Transport Damage
We kindly ask you to report goods delivered with obvious transport damage to the delivery person and to inform us (ideally by email with pictures). If you act as a consumer and do not comply with this, it will not affect your statutory or contractual warranty claims.
B. Payment Terms
I. Payment Options
For deliveries, we offer the following payment options, unless otherwise specified in the respective product description:
1. PayPal
2. Credit Card
II. Detailed Information on Individual Payment Options
1. PayPal
Just a few steps to pay:
1. Select "PayPal" as your payment method at checkout.
2. To process the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user data and initiate the payment.
If you do not have a PayPal account yet, you can create one and then confirm the payment. For the payment methods "Credit card via PayPal" and "Direct debit via PayPal", setting up a PayPal account is not required.
4. Afterwards, you will be redirected back to us.
2. Credit Card
Pay conveniently by credit card. The following credit cards are accepted: VISA, Mastercard, Maestro, American Express, Klarna, Apple Pay.