shipping and payment conditions

 A. Shipping costs and information:

Delivery of dry goods is possible within the European Economic Area (including Iceland, Liechtenstein, Norway), to Great Britain, Bosnia and Herzegovina and to Serbia.

The delivery of frozen goods is only possible within Germany.

Ⅰ. Shipping costs within Germany

For shipping within Germany we charge the following shipping costs:

1.) Orders with dry goods only:

・Free shipping for orders with a gross value of 100.00€ or more and a total order weight of less than 30.50 kg

・6.10€ (incl. VAT) per order for a gross order value of less than 100.00€ or a total order weight of more than 30.50 kg

・Express shipping within Germany costs €9.90.
※ Vouchers or free shipping for purchases over 100 € are not applicable.

2.) Orders with frozen products

 

For orders containing frozen products, we charge a flat shipping surcharge of €16.90 (including VAT) per order.

 

Frozen products are delivered in Styrofoam boxes or Coolmailer cooling packaging. To ensure quality, we put dry ice or gel cooling pads in the box with the products. After opening the box, please put the frozen product in the freezer or refrigerator immediately.

 

If your order contains a frozen product, the shipping costs are as follows:

 

・12.90€ (incl. VAT) for a gross order value of 60.00€ or more and a total order weight of less than 31.5 kg

・16.90 € (incl. VAT) per order for a gross order value of less than 60.00 € or a total order weight of more than 31.5 kg

Orders containing frozen products are shipped on Tuesdays and Wednesdays.

Ⅱ. Shipping costs outside Germany

Outside Germany we only offer delivery of dry products. Frozen products cannot be delivered.

The following shipping costs (flat rate per order, including VAT) will be charged:

1.) Area 1

・Belgium, Netherlands, Luxembourg, Austria = 11.90 €

2.) Area 2

・Denmark, Liechtenstein = 13.50 €

3.) Area 3

・France, Great Britain, Monaco = 15.50 €

4.) Area 4

・Poland, Italy = 18.00 €

III. Customs notice

 

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which must be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do .

Shipping costs for returned packages will not be refunded.

Ⅳ. Delivery information

delivery times

Unless otherwise stated on the respective product detail page, the delivery time is

- within Germany for shipping orders with dry goods only 3-7 days

- for shipping to all other delivery countries 5-10 days

- Express shipping enables delivery within Germany in 1 day (maximum 2 days).
No shipping is carried out on Saturdays, Sundays and public holidays.

Information on calculating the delivery date

In the case of advance payment, the delivery period begins on the day after the payment order is issued to the transferring credit institution or, in the case of other payment methods, on the day after the contract is concluded and ends with the expiry of the last day of the period.

If the last day of the deadline falls on a Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.

transport damage

We ask you to complain to the deliverer about goods that have obvious transport damage and to inform us of this (ideally by email with pictures). If you act as a consumer and do not comply with this, this will have no effect on your legal or contractual claims for defects.

B. Terms of payment

Ⅰ. Payment options

For deliveries we offer the following payment options, unless otherwise stated in the respective product description:

1. PayPal
2nd credit card

Ⅱ. Detailed information on the individual payment options

1. PayPal

Just a few steps to payment:
1. Select “PayPal” as your payment method at checkout.
2. To complete the payment, you will be redirected to the PayPal website.
3. If you are already a PayPal customer, you can log in with your PayPal user data and make the payment.
If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. Setting up a PayPal account is not necessary for the payment methods "credit card via PayPal" and "direct debit via PayPal".
4. You will then be redirected back to us.

2nd credit card

Pay conveniently by credit card. The following credit cards are accepted: VISA, Mastercard, Maestro, American Express, Klarna, Apple Pay.